COMMONLY ASKED QUESTIONS
The Info You’re After
Need assistance?, check out answer to some of the most frequently asked questions below.
If you can’t find the answer to your question here, please feel free to contact us using our contact form or via email blitzsnufflemats@yahoo.com.
Can my puppy use enrichment toys?
Yes absolutely, dogs of all ages love canine enrichment toys. They are ideal for puppies, especially in those frist few weeks when they can't go for walks. They will also love them as they get older. It sure to become your pups favourite toy
Can I wash my enrichment toys?
All our snuffle mats, snuffle balls and tugs can be washed on a quick wash at 30 degrees, we advise a small amount of detergent and no softener.
You can pop the mats in a pillowcase to avoid them banging around in the machine, once washed air dry only. Do not tumble dry.
Once fully dry give a good shake to fetch back to original form.
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
We hand make all our snuffle mats, snuffle mats and balls. We give 3-5 days lead time, we post via royal mail 2nd class. Items can take a couple of days to arrive. We send all items tracked so we will keep checking for updates to make sure it's delivered. For whole sales this can be a little longer, we will up date lead time at time of your order.
WHAT IS YOUR RETURN POLICY?
We do not accept returns if you change your mind. Our toys are not indestructible, we advise supervision at all times.
However, if the item comes damaged then please email us to deal with promptly.
We will not accept liability for your pet destructing the item
If you have any other questions, please feel free to contact us we will be happy to help 🐾
